Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Trafineo IT Helpdesk
  1. Trafineo IT Helpdesk
  2. Trafineo ITSM

Trafineo ITSM

Welcome! You can raise a request for Trafineo ITSM using the options provided.

Learn more about

  • User Access
    User Access for any digital environment
  • MFA Access
  • Conditional User Access
Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"65a4ae21b222f13af4f4b12a6c6f9496c2ad74ee_lout","branding":{"id":"2","key":"itsm","name":"Trafineo ITSM","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0080978e-41f6-4c32-9ea0-51a0c864e5f6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNGVlYTgzZS02M2IxLTQwNDYtYTllZi0xOTJhMzA1M2RkZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwODA5NzhlLTQxZjYtNGMzMi05ZWEwLTUxYTBjODY0ZTVmNiI6WyJyZWFkIl19LCJleHAiOjE3ODExMTIzMDUsIm5iZiI6MTc4MTExMTcwNX0._HKTcxOdrfapQBo_QLpQfboEbIkiiAEjF79l-yJX8LI&client=14eea83e-63b1-4046-a9ef-192a3053ddf7&mode=fit","logoId":"0080978e-41f6-4c32-9ea0-51a0c864e5f6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Trafineo IT Helpdesk","sharedPortalName":"Trafineo IT Helpdesk","translations":{"en-US":{"helpCenterTitle":"Welcome to the Trafineo IT Helpdesk","sharedPortalName":"Trafineo IT Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff0000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aefd87ab-bd51-44a3-b7a6-4704c1bbef15/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNGVlYTgzZS02M2IxLTQwNDYtYTllZi0xOTJhMzA1M2RkZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFlZmQ4N2FiLWJkNTEtNDRhMy1iN2E2LTQ3MDRjMWJiZWYxNSI6WyJyZWFkIl19LCJleHAiOjE3ODExMTIzMDUsIm5iZiI6MTc4MTExMTcwNX0.FxWDgrik7YpV7li9w49oceGHGCDrn_VLjF217jIlK6k&client=14eea83e-63b1-4046-a9ef-192a3053ddf7&height=300&mode=fit","bannerMediaApiFileId":"aefd87ab-bd51-44a3-b7a6-4704c1bbef15","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"itsm","projectId":10013,"serviceDeskId":2,"name":"Trafineo ITSM","description":"<p>Welcome! You can raise a request for Trafineo ITSM using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"<p>For example, resize of a Virtual Machine or VPN Server upgrade.</p>","icon":10507,"iconUrl":"https://intake.request.trafineo.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[6],"key":""},{"id":"144","name":"Incident","descriptionHtml":"<p>Please complete this form with clear, factual, and concise information. Describe what happened, when it happened, which service or system was affected, the observed impact, any compromised systems or accounts, the number of users affected, immediate actions taken, and whether personal data may have been involved. If available, attach relevant screenshots, logs, or other evidence.</p>","callToAction":"Incident","introHtml":"","icon":10591,"iconUrl":"https://intake.request.trafineo.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[6],"key":""},{"id":"14","name":"Request new hardware or software","descriptionHtml":"","callToAction":"Request new hardware or software","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://intake.request.trafineo.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"13","name":"Ticket","descriptionHtml":"","callToAction":"Ticket","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://intake.request.trafineo.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[6],"key":""},{"id":"46","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"<p>Email ticket</p>","icon":10492,"iconUrl":"https://intake.request.trafineo.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"145","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"","icon":10600,"iconUrl":"https://intake.request.trafineo.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[],"key":""},{"id":"147","name":"Service request (approval)","descriptionHtml":"","callToAction":"Service request (approval)","introHtml":"","icon":10645,"iconUrl":"https://intake.request.trafineo.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Request forms"}],"orderMapping":{"6":[13,14,12,144]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"53ca8c34-05e2-33ba-8c65-f75a8bf37540","appLinkName":"","appLinkUrl":"","spaceKey":"ITSM","spaceName":"Trafineo ITSM","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ITSM","serviceDeskId":2,"kbLinkDomainURLs":["https://intake.request.trafineo.com","https://trafineo-prod.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNGVlYTgzZS02M2IxLTQwNDYtYTllZi0xOTJhMzA1M2RkZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTUyODEzMzYzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODExMTI5MDUsIm5iZiI6MTc4MTExMTcwNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.jNVvSP0KV5HHiKf5e_6SIAk4lWhYixszbXmQZrboyGk","targetCollection":"upload-user-collection-528133637","endpointUrl":"https://api.media.atlassian.com","clientId":"14eea83e-63b1-4046-a9ef-192a3053ddf7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"d314ccc6-d81a-4031-bc53-192bcfb21336","name":"User Access","description":"User Access for any digital environment","categoryUrl":"https://intake.request.trafineo.com/servicedesk/customer/portal/2/topic/d314ccc6-d81a-4031-bc53-192bcfb21336","lastUpdated":"1747818694430","createdAt":"1747210565848"},{"id":"72c06fbb-bd48-4d2b-b3bc-d8edef71fc04","name":"MFA Access","categoryUrl":"https://intake.request.trafineo.com/servicedesk/customer/portal/2/topic/72c06fbb-bd48-4d2b-b3bc-d8edef71fc04","lastUpdated":"1747818694432","createdAt":"1747818643081"},{"id":"aaa14718-6cf7-4548-9a1a-b4b29e9f42d1","name":"Conditional User Access","categoryUrl":"https://intake.request.trafineo.com/servicedesk/customer/portal/2/topic/aaa14718-6cf7-4548-9a1a-b4b29e9f42d1","lastUpdated":"1747818694439","createdAt":"1747818651766"}]}},"sharedPortal":{"name":"Trafineo IT Helpdesk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://trafineo-prod.atlassian.net/wiki","kbLinkDomainURLs":["https://intake.request.trafineo.com","https://trafineo-prod.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=trafineo-prod","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"65a4ae21b222f13af4f4b12a6c6f9496c2ad74ee_lout","baseUrl":"https://intake.request.trafineo.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://trafineo-prod.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"14eea83e-63b1-4046-a9ef-192a3053ddf7","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b09c2f92bd7c49be864b8ce9c9659402","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://trafineo-prod.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}